Why work for House of Hope?

House of Hope Cares
House of Hope is making a difference in RI
House of Hope has innovative programs and services
House of Hope appreciates, supports and helps our staff to grow
House of Hope offers competitive wages and benefits
House of Hope WILL end homelessness

Position: Case Manager – Fair House

Reports To: Program Manager

Position Classification: Full Time – Non-Exempt


The Case Manager works directly with program participants and implements and coordinates a detailed case plan for each individual appropriate to their situation. The Case Manager is expected to perform a number of tasks including but not limited to providing comprehensive assessments, facilitating links to resources and services, and educating residents in life skills while encouraging independence



  • Perform comprehensive resident assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed resident case plan.
  • Obtain all necessary releases and consent forms from residents resident and document any other clinical correspondence as required.
  • Establish and maintain confidential case files for residents and complete daily progress notes for each.
  • Be considerate of each resident’s privacy and confidentiality and respect the racial, religious, cultural, and
  • background of each resident and to promote as much as possible the continuance of their cultural identity as much as possible.
  • Be a liaison to families, representatives of social services, and other agencies for residents.
  • Create a healthful and positive atmosphere within the house, conducive to congenial group living.
  • Provide and coordinate referrals, emergency services, and crisis intervention to residents as needed.
  • Utilize outside sources such as medical, psychological, educational, social services, legal, housing and community resources and apply and use them effectively.
  • Establish working relationships with representatives in other agencies to support individuals in obtaining services such as housing, mental health services, medical care, financial resources, medical benefits, etc. in addition, effectively communicate and articulate our resident’s needs both orally and through written correspondence.
  • An ability to establish and maintain effective working relationships while setting boundaries with; clients, community providers, superiors, co-workers and associates.
  • Ability to focus on organization, communication and time-management skills.
  • Abide by all House of Hope and the Operation First Step Program policies and procedures.
  • Complete intake process with residents, give them a resident handbook, and discuss the established guidelines as a new resident, as well as assisting them in setting up their living area with appropriate personal and household items.
  • Supervise residents and coordinate their activities, including the completion of household chores, meal preparation, recreation, etc.
  • Monitor program rules, while enforcing consequences and privileges when appropriate.
  • Ensure that medication and prescribed drugs are taken by residents as medically directed and in accordance with the resident’s treatment plan and in accordance with the House of Hope policies.
  • Represent HOH in a professional manner; display identification, present a neat and professional appearance.
  • Maintain a valid driver’s license.
  • Attend, prepare and actively participate in all HOH departmental required trainings and or staff meetings. This may include an assignment, preparing an agenda or engage in problem solving and procedures.
  • Other duties may be required as time permits, at the discretion of the Program Manager, Associate Director and/or Executive Director.


  • A Bachelor Degree in Social Work or Human Services, or equivalent of related field of education and experience.
  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively.
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans.
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence.
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task.
  • The ability to recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Dependable with excellent organization, interpersonal communication and time-management skills.
  • Present a neat and professional appearance, display identification as required by the position and abide by all House of Hope policies and procedures.
  • Maintain a valid driver’s license.
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Salary to commensurate with experience

Interested parties please submit your resume via email to lisa@thehouseofhopecdc.org and note the position you are applying for.

Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.


House of Hope CDC promotes equal opportunity in all aspects of employment. We are committed to diversity and inclusion in the selection process.