Why work for House of Hope?

House of Hope Cares
House of Hope is making a difference in RI
House of Hope has innovative programs and services
House of Hope appreciates, supports and helps our staff to grow
House of Hope offers competitive wages and benefits
House of Hope WILL end homelessness

Position: Case Manager – VOCA – Access

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

GENERAL STATEMENT OF DUTIES:

The VOCA Case Manager will work in an advocacy capacity to provide a range of client driven services to homeless program participants through outreach and in-reach at our Pawtucket based Access location. The individual will conduct screenings, assessments, and diversion of high-risk homeless victimization populations, including elderly, developmentally disabled and LGBTQ identifying individuals. The VOCA Case Manager will work to stabilize those screened as recent or current victims of crime, and those at higher risk for victimization, and take steps to reduce the long-term effects of victimization and prevent future victimization. The case manager in this position is expected to maintain daily on site support of the Access location staff while actively coordinating with, and accepting referrals from, members of the PATH street outreach team. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for morning, evening as well as daytime hours to provide case management and other supports.

ESSENTIAL SKILLS, DUTIES, AND RESPONSIBILITES:

  • Maintain a caseload of individuals identified through street outreach referrals and shelter in-reach meeting eligibility requirements for the VOCA program.
  • Perform comprehensive VOCA assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed case plan
  • Administer VI-SPDAT and SPDAT assessments as required
  • Obtain all necessary releases and consent forms from clients.
  • Establish and maintain confidential case files for residents and complete progress notes for each client

    and document any other clinical correspondence as required.

  • Accurately collect data for HMIS.
  • Accurately document time and effort as required by funders.
  • Establish working relationships with representatives in other agencies to support individuals in

    attaining mainstream resources including housing, mental health, medical care, financial resources, medical benefits, etc. In addition, effectively communicate and articulate the needs of clients to others, both orally and through written correspondence.

  • Actively identify potential housing opportunities, both within House of Hope and with other housing providers in the community
  • Recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Be considerate of client privacy and confidentiality and respect the racial, religious, cultural and

    linguistic background of each resident and help to promote the continuance of his or her cultural

    identity as much as possible.

  • Attend, prepare and actively participate in all House of Hope departmental required trainings and or

    staff meetings within the building or other training facility. This may include an assignment, preparing an agenda or engage in problem solving and procedures.

Job Title – Case Manager VOCA 2018 Page 1 of 2

  • Abide by all House of Hope policies and procedures.
  • Other duties may be required as time permits at the discretion of the Program Manager.

    REQUIRED QUALIFICATIONS:

  • Bachelor Degree in Social Work or Human Services, or equivalent of related field of education and experience
  • Current or previous direct experience navigating the complex psychosocial stressors of homelessness
  • Experience in the fields of mental health, substance abuse or working with homeless adults or families.
  • Maintain a valid driver’s license.
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.

    DESIRED QUALIFICATIONS:

  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively.
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans.
  • The capability to set and observe appropriate personal boundaries and limits.
  • An ability to establish and maintain effective working relationships with clients, community providers,

    superiors, co-workers and associates.

  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through

    written correspondence.

  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail

    and to multi-task.

  • Dependable with excellent organization, interpersonal communication and time-management skill

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

 

Interested parties please submit your resume via email to lisa@thehouseofhopecdc.org note the position you are applying for in the subject.

Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process

______________________________________________________________________________ 

Position: Case Manager – Operation First Step

Reports To: Associate Director

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The Operation First Step Case Manager works directly with homeless adult male program participants in a small home-based shelter program. The Operation First Step Case Manager is expected to perform a number of tasks including but not limited to implementing and coordinating a detailed case plan for each individual appropriate to their situation, while providing comprehensive assessments, facilitating links to resources and services, and educating residents in life skills while encouraging independence.

ESSENTIAL SKILLS, DUTIES, AND RESPONSIBILITIES:

  • Perform comprehensive resident assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed resident case plan.
  • Obtain all necessary releases and consent forms from residents resident and document any other clinical correspondence as required.
  • Establish and maintain confidential case files for residents and complete daily progress notes for each.
  • Be considerate of each resident’s privacy and confidentiality and respect the racial, religious, cultural, and
  • background of each resident and to promote as much as possible the continuance of their cultural identity as much as possible.
  • Be a liaison to families, representatives of social services, and other agencies for residents.
  • Create a healthful and positive atmosphere within the house, conducive to congenial group living.
  • Provide and coordinate referrals, emergency services, and crisis intervention to residents as needed.
  • Utilize outside sources such as medical, psychological, educational, social services, legal, housing and community resources and apply and use them effectively.
  • Establish working relationships with representatives in other agencies to support individuals in obtaining services such as housing, mental health services, medical care, financial resources, medical benefits, etc. in addition, effectively communicate and articulate our resident’s needs both orally and through written correspondence.
  • An ability to establish and maintain effective working relationships while setting boundaries with; clients, community providers, superiors, co-workers and associates.
  • Ability to focus on organization, communication and time-management skills.
  • Abide by all House of Hope policies and procedures.
  • Complete intake process with residents, give them a resident handbook, and discuss the established guidelines as a new resident, as well as assisting them in setting up their living area with appropriate personal and household items.
  • Supervise residents and coordinate their activities, including the completion of household chores, meal preparation, recreation, etc.
  • Monitor program rules, while enforcing consequences and privileges when appropriate.
  • Ensure that medication and prescribed drugs are taken by residents as medically directed and in accordance with the resident’s treatment plan and in accordance with the House of Hope policies.
  • Represent HOH in a professional manner; display identification, present a neat and professional appearance.
  • Maintain a valid driver’s license.
  • Attend, prepare and actively participate in all HOH departmental required trainings and or staff meetings. This may include an assignment, preparing an agenda or engage in problem solving and procedures.
  • Other duties may be required as time permits, at the discretion of the Program Manager, Associate Director and/or Executive Director.

REQUIRED QUALIFICATIONS:

  • A Bachelor Degree in Social Work or Human Services, or equivalent of related field of education and experience.
  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively.
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans.
  • The capability to set and observe appropriate personal boundaries and limits.
  • An ability to establish and maintain effective working relationships with clients, community providers, superiors, co-workers and associates.
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence.
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task.
  • The ability to recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Dependable with excellent organization, interpersonal communication and time-management skills.
  • Present a neat and professional appearance, display identification as required by the position and abide by all House of Hope policies and procedures.
  • Maintain a valid driver’s license.
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Interested parties please submit your resume via email to lisa@thehouseofhopecdc.org note the position you are applying for in the subject.

Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process

 —————————————————————————————————————————————

Position: Case Manager – Outreach

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The Outreach Case Manager will provide a range of services including street outreach and shelter in-reach, screening and assessment, and diversion of target populations. The Outreach Case Manager is expected to actively participate as a member of the outreach team, working both collaboratively and independently to provide services including crisis intervention, emergency services, support services and case management. Participation in macro-level work including community organizing, advocacy, and program design and implementation will be required. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for early morning and evening outreach, as well as daytime hours to provide case management and other supports.

ESSENTIAL SKILLS, DUTIES, AND RESPONSIBILITIES:

  • Participation in weekly street outreach hours as determined in conjunction with the outreach team
  • Maintain an intensive case load of individuals identified through street outreach and shelter in-reach, meeting eligibility requirements for the program(s)
  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client/resident case plan
  • Administer VI-SPDAT and SPDAT assessments as required
  • Obtain all necessary releases and consent forms from clients
  • Establish and maintain confidential case files for residents, complete progress notes for each client, and document any other clinical correspondence as required
  • Accurately collect data, including client satisfaction surveys, HMIS, and Fulcrum outreach data
  • Accurately document time and effort as required by funders
  • Acquire and maintain knowledge of outside sources such as medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively.
  • Establish working relationships with colleagues in other agencies to support individuals in attaining services such as housing, mental health treatment, medical care, financial resources, medical benefits, etc. Effectively communicate and articulate the needs our residents needs to others, both orally and through written correspondence
  • Participate in policy advocacy and community organizing efforts related to issues impacting the populations served
  • Recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Provide and coordinate referrals, emergency services, and crisis intervention to residents as needed.
  • Be considerate of each resident’s privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each resident and help to promote the continuance of his or her cultural identity as much as possible
  • Collaborate with and provide mentorship to students, peers, interns, and volunteers
  • Attend, prepare and actively participate in all agency/departmental required trainings and/or staff
  • Abide by all House of Hope policies and procedures.
  • Other duties may be required as time permits, at the discretion of the Clinical Director of Operations and/or Executive Director

REQUIRED QUALIFICATIONS:

  • Bachelor Degree in Social Work or Human Services, or equivalent education and/or experience
  • Current or previous direct experience navigating the complex psychosocial stressors of homelessness and experience in the fields of mental health and substance abuse
  • The capability to set and observe appropriate personal boundaries and limits
  • An ability to establish and maintain effective working relationships with clients, community providers, supervisors, and co-workers, as well as within a team approach
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task
  • Dependable with excellent organization, interpersonal communication and time-management skills
  • Maintain a valid driver’s license
  • Possess basic computer skills; including Word, Excel, Internet and e-mail

DESIRED QUALIFICATIONS:

  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans
  • Ability to communicate, both written and orally in Spanish
  • Applicants with lived experienced strongly encouraged to apply

Interested parties please submit your resume via email to lisa@thehouseofhopecdc.org note the position you are applying for in the subject.

Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process