Case Manager – Youth Outreach

Case Manager – Youth Outreach

Position: Case Manager – Youth Outreach

Reports To: Program Manager

Position Classification: Full Time (40 Hours) – Hourly, Non-Exempt


GENERAL STATEMENT OF DUTIES: The HYPE (Honoring Youth Power and Experience) Program at House of Hope CDC responds to homelessness and housing instability among youth and young adults, with an intentional focus on serving lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth. HYPE provides low-barrier case management services by connecting with youth where they feel comfortable. HYPE Case Managers increase opportunities for youth to have safety, stability, and connection in their lives by connecting youth with resources related to housing, domestic violence, healthcare, education, employment, legal aid, public benefits, and social supports. Case Managers are expected to meet with youth individually in a variety of community settings or via phone. The rest of their time is spent in our Providence office completing administrative work and meeting with colleagues. Applicants should be able to work a flexible schedule on weekdays between the hours of 8am-8pm.


  • Conduct outreach on the street, at particular sites, special events, and digitally to locate and provide referrals, resources and support to youth and young adults experiencing homelessness or housing instability.
  • Build and maintain relationships with schools, youth centers, community businesses, and other community services where youth frequently are located.
  • Collect and document data pertaining to outreach efforts in compliance with funding requirements, including the use of the Homeless Management Information System (HMIS).
  • Develop trust and rapport with unaccompanied homeless youth and young adults.
  • Complete forms that enable youth to access resources and apply for services.
  • Accompany youth to resource centers in an effort to enhance follow-through with referrals to services. This sometimes includes driving young adults to appointments in one’s personal vehicle.
  • Maintain and model cultural responsiveness, respectful and professional demeanor, and willingness to learn.
  • Attend and participate in regular meetings and trainings with outreach teams and supervisors.
  • Support youth with goal-setting and decision-making using a harm reduction, trauma-informed approach.
  • Organize and distribute basic needs supplies.



  • Experience and comfort with people who are marginalized including people experiencing homelessness, people of color, LGBTQQ people, immigrants, people with disabilities, people who have been incarcerated, people who use drugs, people who do sex work, etc.
  • Understanding of how their own biases and privileges impact their perspectives of and interactions with others.
  • Must have reliable transportation and valid driver’s license. Must be able to transport oneself to urban and rural locations across Rhode Island for meetings with youth.
  • Stability of housing, finances, social supports, and health so they are well enough to support others.
  • A clear understanding of – and the ability to demonstrate – professional ethics, confidentiality, boundaries, honesty, and sound judgment.



  • Experience working with youth with an approach that values young people’s rights to choose whether to be involved and to make decisions about issues that affect them.
  • Skilled at respectfully engaging with LGBTQQ youth of color.
  • Ability to use technology including smart phone applications, Apple laptops, Microsoft Office, e-mail, Google Suite, and a machine for printing, scanning, copying, and faxing.
  • Ability to document thorough case notes daily that highlight key information about youth.
  • Ability to remain calm, respectful, and logical in stressful situations.
  • Ability to give and receive difficult feedback with respect and self-assurance.
  • Ability to manage schedule and work tasks independently while maintaining punctuality and reliability.
  • Cooperative personality and desire to contribute to a team of case managers and interns.
  • Able to have and learn from honest conversations about oppression, violence, equity, diversity, and inclusion.
  • Bilingual in English/Spanish is a plus but not required.
  • Knowledge of community resources in Rhode Island.
  • Experience with Runaway and Homeless Youth (RHY) Homeless Management Information System (HMIS) workflows utilizing Clarity or similar database.

Understand that the above is intended to describe the general content and requirements of the job for House of Hope CDC and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.


Interested parties please submit your resume and cover letter via email to  with the subject line “HYPE Case Manager Application.”

Your cover letter should describe your experiences working with marginalized communities and why you are interested in being a Case Manager for HYPE at House of Hope CDC. We are especially interested in applicants who reflect the identities of Rhode Island’s youth struggling with housing, who are mostly queer men of color.


Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.


House of Hope CDC promotes equal opportunity in all aspects of employment.

 We are committed to diversity and inclusion in the selection process.

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