* HYPE (Honoring Youth Power and Experience) – Case Manager

* HYPE (Honoring Youth Power and Experience) – Case Manager

Position: HYPE Case Manager

Reports To: Director of Outreach

Position Classification:  Full Time (40 Hours) – Hourly, Non-Exempt

Pay Range: $47,840. – $56,160.



At House of Hope CDC we affirm safe, stable housing as a basic human right. We address the trauma of homelessness by empowering constituents, delivering high-impact innovative services, diversifying housing options, and advocating for policies to counter structural inequalities.


The HYPE Case Manager will provide a range of services including street outreach, crisis intervention, screening and assessment, diversion, case management, and other support services for target populations. Cases assigned to this position will focus on youth and young adults (under age 25) experiencing housing instability/homelessness, with an intentional focus on youth with prior foster care involvement and/or youth identifying as LGBTQQ.  This position is expected to actively participate as a member of the outreach team, working both collaboratively and independently to provide client-level services, as well as macro-level work including organizing, advocacy, and program design and implementation. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for early morning and evening outreach, as well as daytime hours to provide case management and other supports.


  • Conduct outreach on the street, at particular sites, special events, and digitally to locate and provide referrals, resources and support to youth and young adults experiencing homelessness or housing instability.
  • Build and maintain relationships with schools, youth centers, community businesses, and other community services where youth frequently are located.
  • Perform comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client case plan
  • Be considerate of clients’ privacy and confidentiality and respect racial, religious, cultural, and linguistic background of each client to help promote the continuance of their cultural identity.
  • Obtain all necessary releases and consent forms from clients
  • Build and maintain relationships with schools, youth centers, community businesses, and other community services where youth frequently are located.
  • Collect and document data pertaining to outreach efforts in compliance with funding requirements, including the use of the Homeless Management Information System (HMIS).
  • Accompany youth to resource centers in an effort to enhance follow-through with referrals to services. This sometimes includes driving clients to appointments in one’s personal vehicle.
  • Participate in policy advocacy and community organizing efforts related to issues impacting the populations served
  • Attend and participate in regular staff meetings and trainings with outreach teams and supervisors.
  • Demonstrate professional ethics, confidentiality, boundaries, honesty, sound judgment, and a harm-reduction approach to client work.
  • Abide by all House of Hope policies and procedures.
  • Other duties may be required as time permits.



  • Experience and comfort working with people who represent marginalized communities, including LGBTQQ people, immigrants, people who have been incarcerated, people who use substances, people who do sex work, etc.
  • Case management experience in an outreach setting
  • Current or previous direct experience navigating the complex psychosocial stressors of homelessness and experience in the fields of mental health and substance use
  • An ability to establish and maintain effective working relationships with clients, community providers, supervisors, and co-workers, as well as within a team approach
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task
  • Dependable with excellent organization, interpersonal communication and time-management skills
  • Maintain a valid driver’s license, and a properly insured, inspected and registered automobile
  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop, and implement case and treatment plans
  • Possess basic computer skills, including Word, Excel, Internet, email
  • Applicants with lived experience strongly encouraged to apply.



  • Bilingual in Spanish/English
  • Knowledge of community resources in Rhode Island


Please note that the above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.


How to Apply:

Email Resume, Cover Letter, and Contact Information to: antoinette@thehouseofhopecdc.org with subject line “HYPE Case Manager”.

Incomplete applications will not be considered.

House of Hope CDC promotes equal opportunity in all aspects of employment. We are committed to diversity and inclusion in the selection process.

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