Why work for House of Hope?

House of Hope Cares
House of Hope is making a difference in RI
House of Hope has innovative programs and services
House of Hope appreciates, supports and helps our staff to grow
House of Hope offers competitive wages and benefits
House of Hope WILL end homelessness

Position: Case Manager – Outreach – Bilingual (English-Spanish)

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The Outreach Case Manager will provide a range of services including street outreach, screening and assessment, and diversion of target populations.  The Outreach Case Manager is expected to actively participate as a member of the outreach team, working both collaboratively and independently to provide services including crisis intervention, emergency services, support services and case management.  Participation in macro-level work including community organizing, advocacy, and program design and implementation will be required. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for early morning and evening outreach, as well as daytime hours to provide case management and other supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Participation in weekly street outreach hours as determined in conjunction with the outreach team
  • Maintain an intensive case load of individuals identified through street outreach and other referrals, meeting eligibility requirements for the program(s)
  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client/resident case plan
  • Administer VI-SPDAT and SPDAT assessments as required
  • Obtain all necessary releases and consent forms from clients
  • Establish and maintain confidential case files for clients, complete progress notes for each client, and document any other clinical correspondence as required
  • Accurately collect data, including client satisfaction surveys, HMIS, and Fulcrum outreach data
  • Accurately document time and effort as required by funders
  • Acquire and maintain knowledge of outside sources such as medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Establish working relationships with colleagues in other agencies to support individuals in attaining services such as housing, mental health treatment, medical care, financial resources, medical benefits, etc. Effectively communicate and articulate our clients’ needs to others, both orally and through written correspondence
  • Participate in policy advocacy and community organizing efforts related to issues impacting the populations served
  • Recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Be considerate of each clients’ privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each client and help to promote the continuance of his or her cultural identity as much as possible
  • Collaborate with and provide mentorship to students, peers, interns, and volunteers
  • Attend, prepare and actively participate in all agency/departmental required trainings and/or staff meetings
  • Abide by all House of Hope policies and procedures.
  • Other duties may be required as time permits, at the discretion of the Clinical Director of Operations and/or Executive Director

REQUIRED QUALIFICATIONS:

  • Bachelor Degree in Social Work or Human Services, or equivalent education and/or experience
  • Current or previous direct experience navigating the complex psychosocial stressors of homelessness and experience in the fields of mental health and substance abuse
  • The capability to set and observe appropriate personal boundaries and limits
  • An ability to establish and maintain effective working relationships with clients, community providers, supervisors, and co-workers, as well as within a team approach
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task
  • Dependable with excellent organization, interpersonal communication and time-management skills
  • Maintain a valid driver’s license, and a properly insure, inspected and registered automobile
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.
  • Bilingual (English-Spanish). Must be fluent in both English and Spanish. The ability to read and write in Spanish a plus but not required.

DESIRED QUALIFICATIONS:

  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans
  • Ability to communicate, both written and orally in Spanish
  • Applicants with lived experienced strongly encouraged to apply

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

__________________________________________________________________________

Position: Case Manager

Reports To: Program Manager

Position Classification: Part Time – Hourly, Non-Exempt – Temporary 6 month  (could be extended depending on funding)

 

GENERAL STATEMENT OF DUTIES

The Case Manager works directly with program participants and implements and coordinates a detailed case plan for each individual appropriate to his or her situation. The Case Manager is required to perform a number of tasks including but not limited to providing comprehensive assessments, facilitating links to resources and services, and educating clients in life skills while maximizing independence.

ESSENTIAL DUTIES AND QUALIFICATIONS

  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client /resident case plan.
  • Obtain all necessary releases and consent forms from clients.
  • Responsible for developing and implementing treatment plans through interview, assessment and counseling of clients.
  • Ability to recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Establish and maintain confidential case files for clients and complete progress notes for each client and document any other clinical correspondence as required; average active client case load of 15+.
  • Be considerate of each client’s privacy and confidentiality and respect the racial, religious, and cultural background of each client and help to promote the continuance of his or her cultural identity as much as possible.
  • Be a liaison to families, representatives of social services, and other agencies for clients.
  • Create a healthful and positive atmosphere within the program, conducive to congenial group living, where applicable.
  • Provide and coordinate referrals, emergency services, and crisis intervention to clients as needed.
  • Utilize outside sources such as medical, psychological, educational, social services, legal, housing and community resources and apply and use them effectively.
  • Establish working relationships with representatives in other agencies to support individuals in attaining services such as housing, mental health, medical care, financial resources, medical benefits, etc. In addition, effectively communicate and articulate the needs our clients needs to others, both orally and through written correspondence.
  • An ability to establish and maintain effective working relationships while setting boundaries with; clients, community providers, superiors, co-workers and associates.
  • Ability to focus on organization, communication and time-management skills.
  • Abide by all House of Hope policies and procedures.
  • Represent House of Hope in a professional manner; display identification, present a neat and professional appearance.
  • Maintain a valid driver’s license and have reliable transportation.
  • Attend, prepare and actively participate in all required trainings and or staff meetings. This may include an assignment, preparing an agenda or engage in problem solving and procedures.

Due to the COVID 19 Pandemic and our efforts to support minimizing the spread of COVID 19 this is a remote/virtual/in person  blended position.

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Salary to commensurate with experience

_________________________________________

Position: Case Manager – Outreach – Bilingual (English-Spanish) 

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The Outreach Case Manager will provide a range of services including street outreach, screening and assessment, and diversion of target populations.  The Outreach Case Manager is expected to actively participate as a member of the outreach team, working both collaboratively and independently to provide services including crisis intervention, emergency services, support services and case management.  Participation in macro-level work including community organizing, advocacy, and program design and implementation will be required. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for early morning and evening outreach, as well as daytime hours to provide case management and other supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Participation in weekly street outreach hours as determined in conjunction with the outreach team
  • Maintain an intensive case load of individuals identified through street outreach and other referrals, meeting eligibility requirements for the program(s)
  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client/resident case plan
  • Administer VI-SPDAT and SPDAT assessments as required
  • Obtain all necessary releases and consent forms from clients
  • Establish and maintain confidential case files for clients, complete progress notes for each client, and document any other clinical correspondence as required
  • Accurately collect data, including client satisfaction surveys, HMIS, and Fulcrum outreach data
  • Accurately document time and effort as required by funders
  • Acquire and maintain knowledge of outside sources such as medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Establish working relationships with colleagues in other agencies to support individuals in attaining services such as housing, mental health treatment, medical care, financial resources, medical benefits, etc. Effectively communicate and articulate our clients’ needs to others, both orally and through written correspondence
  • Participate in policy advocacy and community organizing efforts related to issues impacting the populations served
  • Recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Be considerate of each clients’ privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each client and help to promote the continuance of his or her cultural identity as much as possible
  • Collaborate with and provide mentorship to students, peers, interns, and volunteers
  • Attend, prepare and actively participate in all agency/departmental required trainings and/or staff meetings
  • Abide by all House of Hope policies and procedures.
  • Other duties may be required as time permits, at the discretion of the Clinical Director of Operations and/or Executive Director

REQUIRED QUALIFICATIONS:

  • Bachelor Degree in Social Work or Human Services, or equivalent education and/or experience
  • Current or previous direct experience navigating the complex psychosocial stressors of homelessness and experience in the fields of mental health and substance abuse
  • The capability to set and observe appropriate personal boundaries and limits
  • An ability to establish and maintain effective working relationships with clients, community providers, supervisors, and co-workers, as well as within a team approach
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task
  • Dependable with excellent organization, interpersonal communication and time-management skills
  • Maintain a valid driver’s license, and a properly insure, inspected and registered automobile
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.
  • Bilingual (English-Spanish). Must be fluent in both English and Spanish. The ability to read and write in Spanish a plus but not required.

DESIRED QUALIFICATIONS:

  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans
  • Ability to communicate, both written and orally in Spanish
  • Applicants with lived experienced strongly encouraged to apply

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Salary to commensurate with experience

 


Interested parties please submit your resume via email to lisa@thehouseofhopecdc.org please note the position you are applying for in the subject field.

Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.We are committed to diversity and inclusion in the selection process