Why work for House of Hope?

House of Hope Cares
House of Hope is making a difference in RI
House of Hope has innovative programs and services
House of Hope appreciates, supports and helps our staff to grow
House of Hope offers competitive wages and benefits
House of Hope WILL end homelessness

Position: Case Manager – Outreach – Bilingual (English-Spanish) 

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The Outreach Case Manager will provide a range of services including street outreach, screening and assessment, and diversion of target populations.  The Outreach Case Manager is expected to actively participate as a member of the outreach team, working both collaboratively and independently to provide services including crisis intervention, emergency services, support services and case management.  Participation in macro-level work including community organizing, advocacy, and program design and implementation will be required. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for early morning and evening outreach, as well as daytime hours to provide case management and other supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Participation in weekly street outreach hours as determined in conjunction with the outreach team
  • Maintain an intensive case load of individuals identified through street outreach and other referrals, meeting eligibility requirements for the program(s)
  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client/resident case plan
  • Administer VI-SPDAT and SPDAT assessments as required
  • Obtain all necessary releases and consent forms from clients
  • Establish and maintain confidential case files for clients, complete progress notes for each client, and document any other clinical correspondence as required
  • Accurately collect data, including client satisfaction surveys, HMIS, and Fulcrum outreach data
  • Accurately document time and effort as required by funders
  • Acquire and maintain knowledge of outside sources such as medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Establish working relationships with colleagues in other agencies to support individuals in attaining services such as housing, mental health treatment, medical care, financial resources, medical benefits, etc. Effectively communicate and articulate our clients’ needs to others, both orally and through written correspondence
  • Participate in policy advocacy and community organizing efforts related to issues impacting the populations served
  • Recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Be considerate of each clients’ privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each client and help to promote the continuance of his or her cultural identity as much as possible
  • Collaborate with and provide mentorship to students, peers, interns, and volunteers
  • Attend, prepare and actively participate in all agency/departmental required trainings and/or staff meetings
  • Abide by all House of Hope policies and procedures.
  • Other duties may be required as time permits, at the discretion of the Clinical Director of Operations and/or Executive Director

REQUIRED QUALIFICATIONS:

  • Bachelor Degree in Social Work or Human Services, or equivalent education and/or experience
  • Current or previous direct experience navigating the complex psychosocial stressors of homelessness and experience in the fields of mental health and substance abuse
  • The capability to set and observe appropriate personal boundaries and limits
  • An ability to establish and maintain effective working relationships with clients, community providers, supervisors, and co-workers, as well as within a team approach
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task
  • Dependable with excellent organization, interpersonal communication and time-management skills
  • Maintain a valid driver’s license, and a properly insure, inspected and registered automobile
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.
  • Bilingual (English-Spanish). Must be fluent in both English and Spanish. The ability to read and write in Spanish a plus but not required.

DESIRED QUALIFICATIONS:

  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans
  • Ability to communicate, both written and orally in Spanish
  • Applicants with lived experienced strongly encouraged to apply

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Salary to commensurate with experience

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Position: Youth Outreach Worker

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The Youth Outreach worker responds to homelessness and housing instability among youth and young adults, with an intentional focus on serving lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth. The long-term goal is to provide housing and a continuum of supportive services that will allow LGBTQQ youth to thrive and live independently.  work addresses the need to provide support and advocacy services to LGBTQQ youth and young adults (13-24) who are victims of violence through street and place-based outreach. While focused on engaging LGBTQQ identified youth and young adults, the activities and services are extended to any homeless, street or runaway youth encountered. The Outreach teams of 2-4 people provide referrals and basic needs supplies to street, runaway and homeless youth throughout Providence and surrounding cities in Rhode Island. After a youth in need is identified, Outreach Workers provide referrals and peer navigation, connecting youth to community resources and having follow-up conversations that build independence skills and address concerns. Applicants should be willing to work during the day, evenings, and weekends. Being available to work between 2-7pm at least 3 days a week is a required part of this job because that is when youth are most available.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct outreach on the street, at particular sites, special events, and digitally to locate and provide referrals, resources and support to youth and young adults experiencing homelessness or housing instability.
  • Build and maintain relationships with schools, youth centers, community businesses, and other community services where youth frequently are located.
  • Collect and document data pertaining to outreach efforts in compliance with funding requirements.
  • Develop trust and rapport with unaccompanied homeless youth and young adults.
  • Complete forms that enable youth to access resources and apply for services.
  • Accompany youth to resource centers in an effort to enhance follow-through with referrals to service
  • Maintain and model cultural responsiveness, respectful and professional demeanor, and willingness to learn.
  • Attend and participate in regular meetings and trainings with outreach teams and supervisors.
  • Lead volunteer and intern outreach teams with a focus on safety and responsiveness, employing a culturally affirming, trauma-informed approach.
  • Restock bags with outreach materials.

DESIRED QUALIFICATIONS

  • Experience and comfort working directly with people who are marginalized (people experiencing homelessness, low-income, LGBTQQ, youth, people with mental/physical disabilities, people who have been incarcerated, people who struggle with addiction, people of color, people who are not documented citizens, etc.)
  • Ability to work under pressure and in stressful situations.
  • Ability to work in a collaborative partnership environment as well as independently.
  • Excellent verbal and written communication skills.
  • Has high standards of fairness and honesty, is candid and respectful of others.
  • Skilled at engaging others with respect and empathy, is comfortable working within a model that empowers and privileges those with lived experience and marginalized identities.
  • Able to have and learn from honest, open conversations about systems/acts of oppression and violence, equity, diversity, and inclusion.
  • A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment.
  • Punctuality, reliability, and flexibility are imperative.
  • Understanding of how their own biases and privileges impact their perspectives of others.
  • Stability of housing, finances, social supports, and health so they are well enough to support others.
  • Ability to follow directions and take initiative. Strong problem-solving skills and resourcefulness.
  • Bilingual in English/Spanish is a plus but not required.

REQUIRED QUALIFICATIONS

  • Must have reliable transportation and valid driver’s license.
  • Understanding of how their own biases and privileges impact their perspectives of and interactions with others.

Your cover letter should describe your experiences working with marginalized communities and why you are interested in being a Youth Outreach Worker. We are especially interested in applicants who reflect the diverse identities of the Rhode Island’s youth struggling with housing.

Understand that the above is intended to describe the general content and requirements of the job for House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.


Interested parties please submit your resume via email to lisa@thehouseofhopecdc.org please note the position you are applying for in the subject field.

Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.We are committed to diversity and inclusion in the selection process