Why work for House of Hope?

House of Hope Cares
House of Hope is making a difference in RI
House of Hope has innovative programs and services
House of Hope appreciates, supports and helps our staff to grow
House of Hope offers competitive wages and benefits
House of Hope WILL end homelessness

Position: Case Manager - Youth Outreach

Reports To: Program Manager

Position Classification: Full Time (40 Hours) – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The HYPE (Honoring Youth Power and Experience) Program at House of Hope CDC responds to homelessness and housing instability among youth and young adults, with an intentional focus on serving lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth. HYPE provides low-barrier case management services by connecting with youth where they feel comfortable. HYPE Case Managers increase opportunities for youth to have safety, stability, and connection in their lives by connecting youth with resources related to housing, domestic violence, healthcare, education, employment, legal aid, public benefits, and social supports.

Case Managers are expected to meet with youth individually in a variety of community settings or via phone. The rest of their time is spent in an office in Providence doing administrative work and meeting with colleagues.  Applicants should be able to work a flexible schedule on weekdays between the hours of 8am-8pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct outreach on the street, at particular sites, special events, and digitally to locate and provide referrals, resources and support to youth and young adults experiencing homelessness or housing instability.
  • Build and maintain relationships with schools, youth centers, community businesses, and other community services where youth frequently are located.
  • Collect and document data pertaining to outreach efforts in compliance with funding requirements, including the use of the Homeless Management Information System (HMIS).
  • Develop trust and rapport with unaccompanied homeless youth and young adults.
  • Complete forms that enable youth to access resources and apply for services.
  • Accompany youth to resource centers in an effort to enhance follow-through with referrals to services. This sometimes includes driving young adults to appointments in one’s personal vehicle.
  • Maintain and model cultural responsiveness, respectful and professional demeanor, and willingness to learn.
  • Attend and participate in regular meetings and trainings with outreach teams and supervisors.
  • Support youth with goal-setting and decision-making using a harm reduction, trauma-informed approach.
  • Organize and distribute basic needs supplies.

REQUIRED QUALIFICATIONS

  • Experience and comfort with people who are marginalized including people experiencing homelessness, people of color, LGBTQQ people, immigrants, people with disabilities, people who have been incarcerated, people who use drugs, people who do sex work, etc.
  • Understanding of how their own biases and privileges impact their perspectives of and interactions with others.
  • Must have reliable transportation and valid driver’s license. Must be able to transport oneself to urban and rural locations across Rhode Island for meetings with youth.
  • Stability of housing, finances, social supports, and health so they are well enough to support others.
  • A clear understanding of – and the ability to demonstrate – professional ethics, confidentiality, boundaries, honesty, and sound judgment.

DESIRED QUALIFICATIONS

  • Experience working with youth with an approach that values young people’s rights to choose whether to be involved and to make decisions about issues that affect them.
  • Skilled at respectfully engaging with LGBTQQ youth of color.
  • Ability to use technology including smart phone applications, Apple laptops, Microsoft Office, e-mail, Google Suite, and a machine for printing, scanning, copying, and faxing.
  • Ability to document thorough case notes daily that highlight key information about youth.
  • Ability to remain calm, respectful, and logical in stressful situations.
  • Ability to give and receive difficult feedback with respect and self-assurance.
  • Ability to manage schedule and work tasks independently while maintaining punctuality and reliability.
  • Cooperative personality and desire to contribute to a team of case managers and interns.
  • Able to have and learn from honest conversations about oppression, violence, equity, diversity, and inclusion.
  • Bilingual in English/Spanish is a plus but not required.
  • Knowledge of community resources in Rhode Island.
  • Experience with Runaway and Homeless Youth (RHY) Homeless Management Information System (HMIS) workflows utilizing Clarity or similar database.

Understand that the above is intended to describe the general content and requirements of the job for House of Hope CDC and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Interested parties please submit your resume and cover letter via email to lisa@thehouseofhopecdc.org with the subject line “HYPE Case Manager Application”

Your cover letter should describe your experiences working with marginalized communities and why you are interested in being a Case Manager for HYPE at House of Hope CDC. We are especially interested in applicants who reflect the identities of Rhode Island’s youth struggling with housing, who are mostly queer men of color.

Salary to commensurate with experience

Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process

________________________________________

Position: Case Manager – Outreach - Bilingual (English-Spanish)

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The Outreach Case Manager will provide a range of services including street outreach, screening and assessment, and diversion of target populations.  The Outreach Case Manager is expected to actively participate as a member of the outreach team, working both collaboratively and independently to provide services including crisis intervention, emergency services, support services and case management.  Participation in macro-level work including community organizing, advocacy, and program design and implementation will be required. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for early morning and evening outreach, as well as daytime hours to provide case management and other supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Participation in weekly street outreach hours as determined in conjunction with the outreach team
  • Maintain an intensive case load of individuals identified through street outreach and other referrals, meeting eligibility requirements for the program(s)
  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client/resident case plan
  • Administer VI-SPDAT and SPDAT assessments as required
  • Obtain all necessary releases and consent forms from clients
  • Establish and maintain confidential case files for clients, complete progress notes for each client, and document any other clinical correspondence as required
  • Accurately collect data, including client satisfaction surveys, HMIS, and Fulcrum outreach data
  • Accurately document time and effort as required by funders
  • Acquire and maintain knowledge of outside sources such as medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Establish working relationships with colleagues in other agencies to support individuals in attaining services such as housing, mental health treatment, medical care, financial resources, medical benefits, etc. Effectively communicate and articulate our clients’ needs to others, both orally and through written correspondence
  • Participate in policy advocacy and community organizing efforts related to issues impacting the populations served
  • Recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Be considerate of each clients’ privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each client and help to promote the continuance of his or her cultural identity as much as possible
  • Collaborate with and provide mentorship to students, peers, interns, and volunteers
  • Attend, prepare and actively participate in all agency/departmental required trainings and/or staff meetings
  • Abide by all House of Hope policies and procedures.
  • Other duties may be required as time permits, at the discretion of the Clinical Director of Operations and/or Executive Director

REQUIRED QUALIFICATIONS:

  • Bachelor Degree in Social Work or Human Services, or equivalent education and/or experience
  • Current or previous direct experience navigating the complex psychosocial stressors of homelessness and experience in the fields of mental health and substance abuse
  • The capability to set and observe appropriate personal boundaries and limits
  • An ability to establish and maintain effective working relationships with clients, community providers, supervisors, and co-workers, as well as within a team approach
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task
  • Dependable with excellent organization, interpersonal communication and time-management skills
  • Maintain a valid driver’s license, and a properly insure, inspected and registered automobile
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.
  • Bilingual (English-Spanish). Must be fluent in both English and Spanish. The ability to read and write in Spanish a plus but not required.

DESIRED QUALIFICATIONS:

  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans
  • Ability to communicate, both written and orally in Spanish
  • Applicants with lived experienced strongly encouraged to apply

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Salary to commensurate with experience

Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process

__________________________________________________________________________

Position: Case Manager

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt

GENERAL STATEMENT OF DUTIES

The Case Manager works directly with program participants and implements and coordinates a detailed case plan for each individual appropriate to his or her situation. The Case Manager is required to perform a number of tasks including but not limited to providing comprehensive assessments, facilitating links to resources and services, and educating clients in life skills while maximizing independence.

ESSENTIAL DUTIES AND QUALIFICATIONS

  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client /resident case plan.
  • Obtain all necessary releases and consent forms from clients.
  • Responsible for developing and implementing treatment plans through interview, assessment and counseling of clients.
  • Ability to recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Establish and maintain confidential case files for clients and complete progress notes for each client and document any other clinical correspondence as required; average active client case load of 15+.
  • Be considerate of each client’s privacy and confidentiality and respect the racial, religious, and cultural background of each client and help to promote the continuance of his or her cultural identity as much as possible.
  • Be a liaison to families, representatives of social services, and other agencies for clients.
  • Create a healthful and positive atmosphere within the program, conducive to congenial group living, where applicable.
  • Provide and coordinate referrals, emergency services, and crisis intervention to clients as needed.
  • Utilize outside sources such as medical, psychological, educational, social services, legal, housing and community resources and apply and use them effectively.
  • Establish working relationships with representatives in other agencies to support individuals in attaining services such as housing, mental health, medical care, financial resources, medical benefits, etc. In addition, effectively communicate and articulate the needs our clients needs to others, both orally and through written correspondence.
  • An ability to establish and maintain effective working relationships while setting boundaries with; clients, community providers, superiors, co-workers and associates.
  • Ability to focus on organization, communication and time-management skills.
  • Abide by all House of Hope policies and procedures.
  • Represent House of Hope in a professional manner; display identification, present a neat and professional appearance.
  • Maintain a valid driver’s license and have reliable transportation.
  • Attend, prepare and actively participate in all required trainings and or staff meetings. This may include an assignment, preparing an agenda or engage in problem solving and procedures.

Due to the COVID 19 Pandemic and our efforts to support minimizing the spread of COVID 19 this is a remote/virtual/in person  blended position.

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Salary to commensurate with experience

Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process 

_________________________________________

Position: Case Manger  – Housing Stabilization

Reports To: Program Manager

Position Classification: Non-Exempt  - Full time

GENERAL STATEMENT OF DUTIES

The Housing Stabilization Case Worker provides case management and housing support services to homeless men and women dealing with significant barriers to obtaining and maintaining stable housing.  The Housing Stabilization Case Worker provides case management, including but not limited to, resolution of issues that have led to homelessness, work toward decreasing barriers, life skills coaching and skill building, employment search and/or applying for benefits, and coordination of care with other service providers necessary for maintaining stable housing. As a Housing First agency, all services are person-centered and person-directed using a harm reduction, trauma informed framework to address client needs.

REQUIRED QUALIFICATIONS

  • Bachelor Degree in Social Work or Human Services, or equivalent of related education and experience.
  • Patience, creativity, flexibility, compassion and sensitivity to persons with disabilities and other vulnerable populations in diverse environments.
  • Demonstrated suitability to work with disadvantaged and challenging individuals and families in a diverse environment.
  • Knowledge of community resources such as, but not limited to, physical and mental health services, accessing benefits and employment, addiction and housing supports.
  • Sound judgement and problem-solving skills including assessing risk factors and recognizing emergency and crisis situations.
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans.
  • Demonstrated ability to work independently and as a team.
  • Excellent communication skills both verbally and in writing.
  • Demonstrated ability to understand and maintain client/worker boundaries.
  • Ability to maintain a high degree of confidentiality.
  • An ability to establish and maintain effective working relationships with clients, community providers, superiors, co-workers and associates.
  • Ability to structure and manage time, develop work priorities independently, and meet program expectations in regards to documentation standards.
  • Present a neat and professional appearance, display identification as required by the position and abide by all House of Hope policies and procedures.
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.
  • Maintain a valid driver’s license and have access to own vehicle for daily travel and Client transport.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Engage in relationship building/rapport building with clients.
  • Conduct comprehensive assessments of Clients for the purpose of determining housing needs, housing search capabilities, as well as potential barriers to maintaining housing, with the goal of developing and individualized person-centered case plan of short and long term goals utilizing harm reduction, trauma-informed and strength based approaches.
  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate.
  • Provides emotional support, assistance with problem solving, facilitate referrals to community resources, general advocacy and crisis intervention activities for clients.
  • Ensure access to resources and services and provide support to assist clients in remaining stably housed and foster independence.
  • Complete appropriate documentation of services provided for the client in file and through HMIS.
  • Accompany clients to appointments for support as needed.
  • Maintain contact through regular home and community visits with clients to provide needed supports, skill building and life skills coaching to ensure housing stability and increased independence.
  • Engage in landlord communications and advocacy in regards to the client for support to maintain housing if needed.
  • Complete housing applications for other permanent, affordable housing options outside of the program.
  • Obtain all necessary releases and consent forms from clients.
  • Establish and maintain confidential case files for residents and complete progress notes for each client by adhering to documentation standards and any other clinical correspondence as required.
  • Knowledge of community resources, including but not limited to, such as medical, psychological, educational, social services, legal, housing and how to apply and use them effectively.
  • Establish working relationships with representatives in other agencies to support individuals in attaining services such as addiction, mental health, medical care, financial resources, medical benefits, etc. In addition, effectively communicate and articulate the needs of our residents needs to others, both orally and through written correspondence.
  • Ability to recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Provide and coordinate referrals, emergency services, and crisis intervention to residents as needed.
  • Be considerate of each resident’s privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each resident and help to promote the continuance of his or her cultural identity as much as possible.
  • Be a liaison to families, representatives of social services, and other agencies for clients.
  • Participate in supervision, team meetings and actively seek guidance as needed.
  • Attend all housing first training modules and core competency training modules.
  • Attend, prepare and actively participate in all HOH departmental required trainings and or staff meetings within the building or other training facility. This may include an assignment, preparing an agenda or engage in problem solving and procedures.
  • Follow all policies and procedures of House of Hope.

The above is intended to describe the general content and requirements of the job for House of Hope, and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Salary to commensurate with experience


Interested parties please submit your resume via email to lisa@thehouseofhopecdc.org please note the position you are applying for in the subject field.

Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.We are committed to diversity and inclusion in the selection process