Why work for House of Hope?

House of Hope Cares
House of Hope is making a difference in RI
House of Hope has innovative programs and services
House of Hope appreciates, supports and helps our staff to grow
House of Hope offers competitive wages and benefits
House of Hope WILL end homelessness



Position: Property Maintenance Technician

Reports To: Property Manager

Position Classification: Non Exempt – Part to Full time

GENERAL STATEMENT OF DUTIES This position would be responsible for the routine upkeep and repair of several residential properties, including residents’ with special needs and office buildings. The qualified candidate should have basic knowledge of methods, materials, and tools used in the maintenance trades, including but not limited to plumbing, carpentry, painting, and mechanics. The individual should have ability to work independently or with others to complete projects with minimal supervision in a timely fashion. The position is M-F but may require on-call hours in emergencies.


  • Clear and effective written and verbal communication skills.
  • Strong organizational, time management and problem solving skills needed.
  • Must be able to complete work orders based on priority and direction of Property Manager.
  • Responsible for the completion of all maintenance service requests as assigned.
  • Complete make-ready process of vacant apartments as directed by the Property Manager.
  • Work within expense limits established.
  • Maintain inventory controls for cost effective operations.
  • Schedule and complete the “Preventative Maintenance Program”.
  • Coordinate special projects as directed by the Property Manager.
  • Assist in monitoring all work being performed by outside contractors.
  • Responsible for 24-hour emergency maintenance service as scheduled.
  • Carry cell phone as required for on-call maintenance.
  • Monitor and maintain all building systems as assigned.
  • Complete grounds work as directed by Property Manager which may include picking up trash, sweeping curb. and dumpster areas and maintaining landscaping beds and other areas.
  • Working in conjunction with vendors for lawn care/mowing and snow removal.
  • Responsible for alerting the Property Manager of any unusual occurrence and/or damage that have taken place or that may occur.
  • Pick up donations as required.
  • Assist with tenant move in/out as required.
  • Complete payroll time sheets and mileage reimbursement and submit to supervisor weekly.
  • Maintain a professional courteous manner with all residents, vendors, contractors, and fellow employees.
  • Assure safety standards are used which comply with all company, local, City, State and Federal guidelines.
  • Ensure compliance of all work related activities in a fair, ethical, and consistent manner.
  • Follow established company policies and those outlined in the Employee Guidebook.
  • Product/pricing research for Purchase requisitions.
  • Maintain equipment and maintenance logs.

This job requires exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.


  • Minimum of 5 years as a Maintenance Professional.
  • Computer Skills: Basic knowledge of Microsoft office Suite (Excel, Word, Email).
  • Must be able to pass background criminal investigation (BCI) screening.
  • Must have a valid drivers license and reliable transportation.
  • Utilization of personal tools is required.

DESIRED QUALIFICATIONS: Specialty training or certificate in the any of the skilled areas mentioned above.

Understand that the above is intended to describe the general content and requirements of the job for House of Hope, and may vary at times according to department objectives and needs for the performance of the  job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.


Position: Case Manager – Outreach – Bilingual (English-Spanish) 

Reports To: Program Manager

Position Classification: Full Time – Hourly, Non-Exempt


The Outreach Case Manager will provide a range of services including street outreach, screening and assessment, and diversion of target populations.  The Outreach Case Manager is expected to actively participate as a member of the outreach team, working both collaboratively and independently to provide services including crisis intervention, emergency services, support services and case management.  Participation in macro-level work including community organizing, advocacy, and program design and implementation will be required. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for early morning and evening outreach, as well as daytime hours to provide case management and other supports.


  • Participation in weekly street outreach hours as determined in conjunction with the outreach team
  • Maintain an intensive case load of individuals identified through street outreach and other referrals, meeting eligibility requirements for the program(s)
  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client/resident case plan
  • Administer VI-SPDAT and SPDAT assessments as required
  • Obtain all necessary releases and consent forms from clients
  • Establish and maintain confidential case files for clients, complete progress notes for each client, and document any other clinical correspondence as required
  • Accurately collect data, including client satisfaction surveys, HMIS, and Fulcrum outreach data
  • Accurately document time and effort as required by funders
  • Acquire and maintain knowledge of outside sources such as medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Establish working relationships with colleagues in other agencies to support individuals in attaining services such as housing, mental health treatment, medical care, financial resources, medical benefits, etc. Effectively communicate and articulate our clients’ needs to others, both orally and through written correspondence
  • Participate in policy advocacy and community organizing efforts related to issues impacting the populations served
  • Recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Be considerate of each clients’ privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each client and help to promote the continuance of his or her cultural identity as much as possible
  • Collaborate with and provide mentorship to students, peers, interns, and volunteers
  • Attend, prepare and actively participate in all agency/departmental required trainings and/or staff meetings
  • Abide by all House of Hope policies and procedures.
  • Other duties may be required as time permits, at the discretion of the Clinical Director of Operations and/or Executive Director


  • Bachelor Degree in Social Work or Human Services, or equivalent education and/or experience
  • Current or previous direct experience navigating the complex psychosocial stressors of homelessness and experience in the fields of mental health and substance abuse
  • The capability to set and observe appropriate personal boundaries and limits
  • An ability to establish and maintain effective working relationships with clients, community providers, supervisors, and co-workers, as well as within a team approach
  • An ability to effectively communicate and articulate the needs of clients to others, both orally and through written correspondence
  • An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and to multi-task
  • Dependable with excellent organization, interpersonal communication and time-management skills
  • Maintain a valid driver’s license, and a properly insure, inspected and registered automobile
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.
  • Bilingual (English-Spanish). Must be fluent in both English and Spanish. The ability to read and write in Spanish a plus but not required.


  • Knowledge of medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans
  • Ability to communicate, both written and orally in Spanish
  • Applicants with lived experienced strongly encouraged to apply

The above is intended to describe the general content and requirements of the job for, House of Hope and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Salary to commensurate with experience


Interested parties please submit your resume via email to lisa@thehouseofhopecdc.org please note the position you are applying for in the subject field.

Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.We are committed to diversity and inclusion in the selection process