Case Manager – Housing Stabilization

Case Manager – Housing Stabilization


Position: Case Manager – Housing Stabilization

Reports To: Program Manager

Position Classification: Full Time (40 Hours) – Hourly, Non-Exempt

Hourly Range: $15 – $18 Salary to commensurate with experience


The Housing Stabilization Case Manager provides case management and housing support services to homeless men and women dealing with significant barriers to obtaining and maintaining stable housing. The Housing Stabilization Case Worker provides case management, including but not limited to, resolution of issues that have led to homelessness, work toward decreasing barriers, life skills coaching and skill building, employment search and/or applying for benefits, and coordination of care with other service providers necessary for maintaining stable housing. As a Housing First agency, all services are person-centered and person-directed using a harm reduction, trauma-informed framework to address client needs.


  • Engage in relationship building/rapport building with clients.
  • Conduct comprehensive assessments of Clients for the purpose of determining housing needs, housing search capabilities, as well as potential barriers to maintaining housing, with the goal of developing and individualized person-centered case plan of short and long term goals utilizing harm reduction, trauma-informed and strength based approaches.
  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate.
  • Provides emotional support, assistance with problem solving, facilitate referrals to community resources, general advocacy and crisis intervention activities for clients.
  • Ensure access to resources and services and provide support to assist clients in remaining stably housed and foster independence.
  • Complete appropriate documentation of services provided for the client in file and through HMIS.
  • Accompany clients to appointments for support as needed.
  • Maintain contact through regular home and community visits with clients to provide needed supports, skill building and life skills coaching to ensure housing stability and increased independence.
  • Engage in landlord communications and advocacy in regards to the client for support to maintain housing if needed.
  • Complete housing applications for other permanent, affordable housing options outside of the program.
  • Obtain all necessary releases and consent forms from clients.
  • Establish and maintain confidential case files for residents and complete progress notes for each client by adhering to documentation standards and any other clinical correspondence as required.
  • Knowledge of community resources, including but not limited to, such as medical, psychological, educational, social services, legal, housing and how to apply and use them effectively.
  • Establish working relationships with representatives in other agencies to support individuals in attaining services such as addiction, mental health, medical care, financial resources, medical benefits, etc. In addition, effectively communicate and articulate the needs of our residents needs to others, both orally and through written correspondence.
  • Ability to recognize emergency and crisis situations, and take action and seek intervention when needed.
  • Provide and coordinate referrals, emergency services, and crisis intervention to residents as needed.
  • Be considerate of each resident’s privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each resident and help to promote the continuance of his or her cultural identity as much as possible.
  • Be a liaison to families, representatives of social services, and other agencies for clients.
  • Participate in supervision, team meetings and actively seek guidance as needed.
  • Attend all housing first training modules and core competency training modules.
  • Attend, prepare and actively participate in all HOH departmental required trainings and or staff meetings within the building or other training facility. This may include an assignment, preparing an agenda or engage in problem solving and procedures.
  • Follow all policies and procedures of House of Hope.


  • Bachelor Degree in Social Work or Human Services, or equivalent of related education and experience. Associates Degree at minimum.
  • Patience, creativity, flexibility, compassion and sensitivity to persons with disabilities and other vulnerable populations in diverse environments.
  • Demonstrated suitability to work with disadvantaged and challenging individuals and families in a diverse environment.
  • Knowledge of community resources such as, but not limited to, physical and mental health services, accessing benefits and employment, addiction and housing supports.
  • Sound judgement and problem-solving skills including assessing risk factors and recognizing emergency and crisis situations.
  • Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to plan, develop and implement case and treatment plans.
  • Demonstrated ability to work independently and as a team.
  • Excellent communication skills both verbally and in writing.
  • Demonstrated ability to understand and maintain client/worker boundaries.
  • Ability to maintain a high degree of confidentiality.
  • An ability to establish and maintain effective working relationships with clients, community providers, superiors, co-workers and associates.
  • Ability to structure and manage time, develop work priorities independently, and meet program expectations in regards to documentation standards.
  • Present a neat and professional appearance, display identification as required by the position and abide by all House of Hope policies and procedures.
  • Possess basic computer skills; including Word, Excel, Internet and e-mail.
  • Maintain a valid driver’s license and have access to own vehicle for daily travel and Client transport.

Understand that the above is intended to describe the general content and requirements of the job for House of Hope CDC and may vary at times according to department objectives and needs for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Interested parties please submit your resume and cover letter via email to with the subject line “Housing Stabilization Case Manager Application”

Please note due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

House of Hope CDC promotes equal opportunity in all aspects of employment.
We are committed to diversity and inclusion in the selection process

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