Position: Case Manager – Outreach 

MISSION STATEMENT

At House of Hope CDC we affirm safe, stable housing as a basic human right. We address the trauma of homelessness by empowering constituents, delivering high impact innovative services, diversifying housing options, and advocating for policies to counter structural inequalities.

 

GENERAL STATEMENT OF DUTIES

The Outreach Case Manager will provide a range of services including street outreach, screening and assessment, and diversion of target populations.  The Outreach Case Manager is expected to actively participate as a member of the outreach team, working both collaboratively and independently to provide services including crisis intervention, emergency services, support services and case management.  Participation in macro-level work including community organizing, advocacy, and program design and implementation will be required. This is a full time Monday-Friday position that requires flexibility in scheduling to allow for early morning and evening outreach, as well as daytime hours to provide case management and other supports.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• • Participation in weekly street outreach hours as determined in conjunction with the outreach team

• • Maintain an intensive caseload of individuals identified through street outreach and other referrals, meeting eligibility requirements for the program(s)
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  • Perform comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a detailed client/resident case plan

• • Administer CES assessments as required

• • Obtain all necessary releases and consent forms from clients

• • Establish and maintain confidential case files for clients, complete progress notes for each client, and document any other clinical correspondence as required

• • Accurately collect data, including client satisfaction surveys, HMIS, and Fulcrum outreach data

• • Accurately document time and effort as required by funders

• • Acquire and maintain knowledge of outside sources such as medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively

• • Establish working relationships with colleagues in other agencies to support individuals in attaining services such as housing, mental health treatment, medical care, financial resources, medical benefits, etc. Effectively communicate and articulate our clients’ needs to others, both orally and through written correspondence

• • Participate in policy advocacy and community organizing efforts related to issues impacting the populations served

• • Recognize emergency and crisis situations, and take action and seek intervention when needed.

• • Be considerate of each clients’ privacy and confidentiality and respect the racial, religious, cultural and linguistic background of each client and help to promote the continuance of his or her cultural identity as much as possible

• • Collaborate with and provide mentorship to students, peers, interns, and volunteers

• • Attend, prepare and actively participate in all agency/departmental required trainings and/or staff meetings

• • Abide by all House of Hope policies and procedures.

• • Other duties may be required as time permits, at the discretion of the Clinical Director of Operations and/or Executive Director

REQUIRED QUALIFICATIONS

• • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and vulnerable populations in diverse environments.

• • Demonstrated suitability to work with disadvantaged and challenging individuals and families in a diverse environment.

• • Knowledge of community resources such as physical and mental health services, accessing benefits and employment, addiction, and housing supports.

• • Sound judgement and problem-solving skills, including assessing risk factors and recognizing emergency and crisis situations.

• • Knowledge of interviewing, assessment, and counseling principles and techniques, and the ability to plan, develop and implement case and treatment plans.

• • Demonstrated ability to work independently and as a team.

• • Excellent communication skills both verbally and in writing.

• • Demonstrated ability to understand and maintain constituent/worker boundaries.

• • Ability to maintain a high degree of confidentiality.

• • Establishing and maintaining effective working relationships with constituents, community providers, superiors, co-workers, and associates.

• • Ability to structure and manage time, develop work priorities independently, and meet program expectations regarding documentation standards.

• • Present a neat and professional appearance, display identification as required by the position, and abide by all House of Hope policies and procedures.

  • Maintain a valid driver’s license, and a properly insured, inspected and registered automobile

• • Bilingual applicants are strongly encouraged to apply.

• • Applicants with lived experience are strongly encouraged to apply.

The above is intended to describe the general content and requirements of the job for House of Hope and may vary at times according to department objectives and needs for the performance of the job. It should not be construed as an exhaustive statement of duties, responsibilities, or requirements.

The House of Hope CDC is a nonprofit organization serving Rhode Island since 1989. At House of Hope CDC, we affirm safe, stable housing as a basic human right. We address the trauma of homelessness by empowering constituents, delivering high impact innovative services, diversifying housing options, and advocating for policies to counter structural inequalities.

House of Hope CDC promotes equal opportunity in all aspects of employment.

We are committed to diversity and inclusion in the selection process.

HOW TO APPLY:

Interested parties, please submit your resume via email to crystal@thehouseofhopecdc.org and note the position you are applying for in the subject line.